Terms and conditions of sale and use

Preamble

By logging Bestserv site, you are obliged to accept these terms and conditions of sale and use.
Bestserv reserves the right to modify this document at any time without notice. Each user should consult this document regularly to take account of any changes.
Bestserv is a French company and its website is hosted in France, we are as such governed by the French law. Any breach of the law will be a request to the competent authorities.
If you do not agree with this document, please leave the site immediately.
Date of last update is 28/05/2014.

Definitions

- IP address: IT address that identifies a computer on the internet.
- Bot: Virtual Player with artificial intelligence managed by the game server.
- Customer: Any person who subscribes to an offer from the Bestserv company.
- Admin panel: Customer area with game servers admin panel.
- Tokens: Virtual Currency used by the Bestserv company. 1 token equals 1 euro.
- User: Any person having an account with the Bestserv company.

User accounts and customer

Any individual identified by its IP address has the right to create more than 2 accounts on the site Bestserv. These accounts are not subject to any expiration.
Bestserv reserves the right to modify, suspend or terminate an account without notice user or customer. The reason for such a sanction may be forwarded to the email address of the account applicant's request via our contact form.
No request for transfer or refund of tokens can be requested in the case of a modification, suspension or deleting of account.
No appeal is possible in case of suspension of account by our security system.
The history of actions performed by your account is kept for three months and is available from the admin panel.
Bestserv keeps his side any type of history (site access, action on your account, game servers action, etc ...) for at least one year as the plan to the French law.
Any type of serious or repeated insult, spam, hack attempt or any other action contrary to French law can be punished with a suspension of account without notice or refund. In the most severe cases, a complaint before the competent authorities shall be deposited by Bestserv.
Accordance with the Data Protection Act of 6 January 1978, you have a right to access, modify and delete your data. To exercise this right, only by written mail to the request address (postal address coming soon) will be considered.

EG, MG, HG and TG game servers

Each customer is responsible for each offer which it has subscribed and must therefore ensure that the resources available (FTP storage space as non-exhaustive) not used illegally. Bestserv reserves the right to suspend the supply concerned without notice or refund in case of detection of fraudulent use of resources available.
Any attempt of illegal modification of the offer (limitation changing slots, game installation not provided, removing the password required to the EG offer, etc...) will be punished by an automatic server shutdown by our detection tools . In case of repeated or prolonged offense Bestserv reserves the right to suspend the offer concerned without notice or refund.
The use of bots and plugins to increase the tickrate beyond the maximum allowed by the game engine is prohibited due to their excessive resource consumption. Our system automatically stops the offers not complying with this rule. If after several continuous shutdown by the system use, Bestserv reserves the right to suspend access to the offer without notice or refund.
The customer has the option to install as many plugins as they wish to the extent that these do not affect the performance of the server where the game server is hosted. Bestserv reserves the right to disable some plugins or temporarily stop all servers that have abnormal use of resources. The customer will be notified by email of this action to remedy the situation. Bestserv reserves the right to suspend access to the offer without notice or refund by prolonged offense.
You have a right of withdrawal thanks to the option to remove the server that will make you all the tokens paid less than the current day. You can use this right at any time except the last two days remaining rental offer.

Dedibest game servers

Each customer is responsible for each offer and therefore each server that will be created. It should ensure that the resources available (FTP storage space as non-exhaustive) not illegally used. Bestserv reserves the right to suspend concerned offers and any servers that are associated with it in case of fraudulent use of resources available.
Any attempt of illegal modification of the offer could result in the suspension of offer and associated servers without notice or refund.
The use of bots and plugins to increase the tickrate beyond the maximum allowed by the game engine is prohibited due to their excessive resource consumption. Our system automatically stops the offers not complying with this rule. If after several continuous shutdown by the system, Bestserv reserves the right to suspend access to the offer without notice or refund.
The customer has the option to install as many plugins as they wish to the extent that these do not affect the performance of the server where the game server is hosted. Bestserv reserves the right to disable some plugins or temporarily stop all servers that have abnormal use of resources. The customer will be notified by email of this action to remedy the situation. Bestserv reserves the right to suspend access to the offer without notice or refund by prolonged offense.
You have a right of withdrawal thanks to the option of deleting that will offer you all the tokens paid less than the current day. You can use this right at any time except the last two days remaining rental offer.

Mumble Servers

Each customer has responsibility for each Mumble server he has created. It should ensure of respect to French law regarding the messages displayed by the server (welcome message, the hostname and users nickname in a non-exhaustive list) and remark made by users of Mumble server. Bestserv reserves the right to suspend without notice or refund the Mumble server if serious breach should take place.
Any attempt to illegally change the server (changing slots, removing the password required and increase audio quality in a non-exhaustive list) could result to the suspension of server without notice or refund.
Bestserv reserves the right to suspend without notice the free offers if they are intended to abuse.
You have a right of withdrawal thanks to the option to remove the server that will make you all the tokens paid less than the current day. You can use this right at any time except the last two days remaining rental offer.

Tokens

Tokens are the virtual currency used to pay for deals which you have subscribed. A token is a euro on the site. Because margins taken by the various services of payment (paypal, allopass), a token is not necessarily the same purchase price.
Donations tokens are possible via our donation system and are final. Any claim or refund will not be possible in case of donation to a bad person or theft.
Reselling tokens between users or customers is not tolerated. Bestserv can not be held responsible for any scam or stolen tokens.
Your transaction history associated with tokens is stored indefinitely and is visible from the history of tokens in your admin panel.

Support

The support is provided through the official ticket system and is primarily for customers with at least one active offer. Forum and the IRC can also provide support but unofficially since the users and customers that may occur accidentally mislead you.
The support has no fixed time. A reply will be given except in exceptional cases within 48 hours maximum after creating your ticket.

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